For
Website Design please
contact
us
Pre-sales questions
Q. Will
you place ads on my site?
A. We will NOT place
ads on your site.
Q. Do you allow sites to
advertise for money, on their web site?
A. Yes,
we allow sites to have commercial
advertisements.
Q. What forms of payment do
you accept?
A. Cash, Check, Money order, *Credit Cards through PayPal.*
Q. Are your server's
Unix, or NT?
A. Our servers are Linux Red Hat
7.3. and Red Hat 9.0
Q. Do you allow adult
sites?
A. Yes, we allow adult sites.
Q.
Is tax included with my monthly or yearly
plan?
A. We do not charge any Taxes.
Q. What control panel do you use and do
you have a demo?
A. The control panel we use is
called Cpanel. A demo of Cpanel can be found
Here Login with the username demo, and
the password demo.
Q. Can I pay
monthly?
A. Yes, you may pay monthly
Q. How long does it
take to setup my account?
A. Your account will be
setup automatically within 24 hours of us recieving your
payment although It usually takes 1 hour.
Q. Are there any hidden costs, or setup
fees?
A. No
Q. Do you offer telnet or shell
access?
A. No due to security reason's we do not
offer telnet or shell access. You are still able to unzip
files on the server using our file manager as well as
the ability to setup cron jobs.
Q. Can I
password protect directories?
A. Yes you can
password protect directory's within CPanel.
DNS
Q. How long does it take to get
my domain working?
A. It usually takes 24-48
hours for a domain to fully propagate.
Q. What
do I set my domains name server's to?
A. Please
read your welcome e-mail if you have lost your welcome
email you can email us requesting your
dns.
Control panel
Q. Do you
have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to http://www.yourdomain.com/cpanel
Q.
How do I make sub-domains?
A. To make a
sub-domain login to your control panel and click "domain
management" inside of domain management you will see a
place to manage and add sub-domains.
FTP
Q. Where can I download a
free FTP?
A. We recommend downloading WS FTP from
here
Q.
It's not letting me upload my files what's
wrong?
A. Make sure you are uploading to the
right web directory which is the public_html folder.
Q. Why doesn't my ftp password change
when I change my Cpanel password?
A. Please allow
24 hours for your FTP password to sync with your Cpanel
password.
Paths
Q. What is the path to my
users files?
A. The path is
/home/username/public_html
Q. What is the
local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A.
The path to curl is /usr/bin/curl
Q. What is the path to
ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is
/usr/bin/
Q. What is the path to
sendmail?
A. The path to sendmail is
/usr/sbin/sendmail
E-mail
Q. How do I create email
accounts?
A. To create an email account login to
your control panel and click add/remove email
account's.
Q. What do I put for both incoming
and outgoing mail server?
A. For both incoming
and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails
using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go
directly to horde, neomail or squirrel mail?
A.
Login to the one you prefer to use after doing so copy
the entire url from your address bar. You will not login
to your cpanel and create a subdomain to go to the
address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of
my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded
to 755
Q. How do I create databases and manage
them?
A. Login to your cpanel and click MySQL
Databases. After your database is created you can manage
it from phpmyadmin. This can be found at the very bottom
of the MySQL page.
Software
Versions
Q. What version of php are you
using?
A. We are using version 4.3.3 and
4.3.4
Q. What version of perl are you
using?
A. We are using version 5.6.1.
Q. What version of MySQL are you
using?
A. We are using version 4.0.15
Q. What version of cpanel are you
using?
A. Our servers automatically stay up to
date with the most recent stable Cpanel version.
Billing
Q. How do I get the 30 day money
back?
A. Simply email us your username, password,
and why you wish to cancel within thirty days, and we
process your refund in less then 24 hours.Only if under 30 days. See Terms and Conditions.
Q. How do I make a payment?
A.
Use the information on the contact page, Mail us or drop
by our office.
Q. How do I stop billing?
B
. If
you wish to close your account simply email us your
username, password, and why you wish to cancel. You must
also include "I give you permission to delete my website
and all of it's content." See Cancellation and Refunds on our Terms and conditions page for more information.
SSL
Q.
What is the difference between shared ssl and private
ssl?
A. A
shared ssl displays as https//ip/~yourusername/ A private ssl
would display as
https://www.yourdomain.com in the address
bar.
Q. How
do I purchase a private ssl from you and what type is
it?
A. Please
email to do so.
Q.
Whats the path to the free shared ssl?
A. We
need to activate the shared ssl on each site manually
that will require it.
Q. I'm
going to purchase my own ssl what do I need to
know?
A. Our
servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $30.00
installation fee.
Q. How
do I transfer a ssl?
A. Every
place that sells ssl's has a different transfer
procedure. You will need to ask the supplier
you purchased it from.
Subdomains
Q. READ THIS BEFORE SETTING UP A
SUBDOMAIN!
A. To create a sub domain cpanel asks for
the name you wish to use. MAKE SURE the subdomain name
you give it doesn't have a folder already named that
name. If it does the sub will not work. Example... I
want to create the subdomain test.yourdomain so my
sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to
something different before I create the subdomain with
the test name from cpanel.
Q. What is a
subdomain?
A.
www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
Addon
Domains
Q. What is an addon
domain?
A. An
addon domain is a fully functional domain that will work
out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You
cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you change
the sites dns you are trying to add you will need to
wait 24-48 hours before attempting to create your addon
domain.
A. There
are three fields cpanel asks for when creating an addon
domain.
1. "New Domain Name:" You will put in
the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will
be the folder cpanel creates in your main accounts ftp.
MAKE SURE that the name you give it doesn't already have
a folder. Example... If you want to give it the username
chris. You cannot have a folder in your account named
chris already. If you do and still try creating the
username for the addon domain to be chris you will mess
a lot of things up!!!
3. "Password:" fill in any password you want
here.
Q. Help I added an addon domain why did
it say subdomain added?!!?
A. It
creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully
functional domain name. It is only called a subdomain
when in fact it is an addon
domain. |
